Question 1

¿A DÓNDE ENVÍAS?

Accepted Answer

Actualmente, enviamos a:
+ EE. UU.
+Puerto Rico
+Canadá

Question 2

¿CUÁNTO TIEMPO TARDA EN ENVIAR UNA BIBLIA/BIBLIA PERSONALIZADA?

Accepted Answer

Las biblias pueden tardar de 3 a 8 semanas en procesarse antes del envío.

Si la biblia ya está en nuestra tienda, puede tardar mucho menos, dependiendo de la cantidad de pedidos realizados.

Si la biblia NO ES PERSONALIZADA y no está en la tienda, el envío puede demorar hasta 2 semanas. Tenga en cuenta que, por este motivo, todas las compras de Biblias se tratan como pedidos anticipados, pero el envío puede demorar un poco menos.

Question 3

WHAT HAPPENS IF MY PACKAGE GETS LOST?

Accepted Answer

If your package gets lost in the mail, please contact us to revise your address and the status of your package.

*If there is an error on the address entered by the customer, the client must wait until package is retrieved by us and revised to make sure there are no damages and must pay full shipping cost for resending (there are no refunds or exchanges for custom/personalized products).

Please note: CREATIVE WORSHIP is not responsible for refunding or reshipping lost orders due to an incorrect address provided at checkout.

Lost/Missing Packages *MARKED AS DELIVERED
If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:
a. Check with your neighbors or front office (if applicable) to see if the package was left there
b. Reach out to your local Post Office or FedEx
c. Contact us at glorybelle@creativeworship.shop (glorybelle@creativeworship.shop)and include your order number

We ask that you report your lost or stolen shipment within 5 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as "delivered," we are no longer responsible for the particular package.

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